Returns & Exchanges

At ROI WATER USA, we stand by the quality of our premium hydration products; if you receive a damaged or incorrect order, we offer a 30-day return window for a full refund or replacement. Due to the perishable nature of food and beverage products, we cannot accept returns on opened items or based on personal taste preferences.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of delivery with your order number and photos of any damaged packaging.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is approved.

• 3.
  Package Your Items

  Securely pack the unopened water cases in their original shipping boxes, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Refund Processing

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.